Roleplay Exercise
Interactive
The Customer Who Refuses to Pay
A customer received a last-minute service, refuses the agreed fee, and threatens a negative review. Recover payment or close the matter without losing credibility or overexplaining.
Scenario
The service was delivered under time pressure. The customer benefited, but now disputes the fee and treats your wish to remain helpful as leverage.
Your Role
Service business owner
Counterpart
Defensive customer
Ready to Begin?
You'll have 8:00 to complete this exercise